PulseBoard is a software-as-a-service (SaaS) product - a cloud-hosted chat, task, and team collaboration platform, accessed through a web browser or the PulseBoard Android app. We do not sell, ship, or deliver any physical goods, so there is no shipping process, shipping fee, shipping timeline, or delivery address involved in any purchase.
Once a subscription payment is confirmed, Pro access is activated on your account automatically - typically within a few minutes. No further action is required to "receive" your purchase; it activates directly on the account you paid from.
As there is no physical product, there is nothing to exchange. If you have an issue with your subscription - the wrong plan was activated, or access hasn't updated after a successful payment - contact us via our Contact Us page and we'll correct it directly on your account.
For how subscription cancellations and refunds work, see our Cancellation and Refund Policy.